Daimler announces new roadside assistance program

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Daimler Trucks North America (DTNA) introduced a new roadside assistance programs for both Freightliner and Western Star customers Wednesday.

Under the new programs, DTNA will use FleetNet America to provide emergency roadside assistance services, including towing and recovery, mobile truck repair, tire repair, and more. The new programs will replace previous programs offered by DTNA.

“While unanticipated breakdowns are an unfortunate reality of driving a truck, we want to give customers peace of mind that their issue is being addressed immediately and effectively,” says Paul Romanaggi, chief customer experience officer, DTNA. “FleetNet’s vast resources and 24/7 availability will help maximize uptime and get trucks back on the road as fast as possible to help our customers keep the world moving.”

DTNA says its new programs are designed to give Freightliner and Western Star customers a seamless customer experience. In many cases, customers will be directed to the DTNA service network for root cause analysis and repair, or when necessary to ensure faster assessment and initial diagnostics, to the closest FleetNet America service provider selected by the customer. Through both of the purpose-built programs, DTNA says real-time updates will keep customers informed of the status of their repair. Customers can opt to receive updates via the FleetNet app, online, through text and email, or set up a custom communications system to best fit their needs.

In addition to the same features that Freightliner and Western Star customers received from DTNA’s previous roadside assistance management services, FleetNet also will provide services such as VRMS coding for all events and more efficient invoicing. DTNA says the combination of FleetNet’s systems and vast network of service providers along with the size and diagnostic knowledge of the DTNA service network will immediately benefit customers and help maximize uptime. Additional program enhancements will be announced at a later date, the company adds.

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