Independent repair association offering free access to member services

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The Independent Truck Repair Group (iTRG) announced Tuesday it will offer free access to its membership platform through August 2020.

“Lots of heavy-duty repair shops are feeling the pinch right now so we wanted to offer free membership so those shops looking to control expenses can join and get some immediate relief,” says Robert “Buck” Monson, iTRG executive board member and owner, Monson Truck & Trailer Repair, Davenport, Iowa.

According to iTRG, its member platform features many services to help diesel repair shops improve their bottom line, including online technical training, a national parts and rebate program, and the Tech Talk support hotline.

The iTRG national parts program gives members access to more than 500 vendors and more than 100,000 parts. With same-day shipping, an aggressive rebate program and a 2 million parts network system to cross-reference parts numbers, iTRG says this platform was designed to provide heavy-duty repair shops with the tools and cost savings they need to boost their competitiveness.

Additionally, the organization’s Tech Talk Support Hotline is a 24/7/365, live hotline manned by master technicians with years of experience who are available to help technicians diagnose problems and guide them through repairs. The iTRG says this dedicated hotline allows shops to streamline efficiency and boost profits by eliminating extended labor hours on jobs, performing diagnostic troubleshooting by support code or by symptom, and providing support for all major on and off-road engines.

Finally, iTRG’s online training platform uses the latest adaptive learning technology to analyze the tech’s existing knowledge and knowledge gaps. Then custom training is delivered to each tech that is specific to their individual needs.

This learning platform gives technicians the flexibility to train a little each day while maintaining a normal work schedule, iTRG says. Shop owners and managers can use the powerful analytics dashboard to measure the learning progress of each technician and how that learning is driving business results.

By offering free access to this platform for a limited time, iTRG is looking to meet the immediate needs of its members.

“We saw what was happening in the industry and our board reacted quickly to take the steps necessary to serve our members,” says iTRG President John Stoeckinger. “We’ve committed significant resources toward building out services that support our members in growing healthy profitable businesses. No shop owner has to feel like they are alone on an island anymore.”

The iTRG membership platform is free to join through August 2020 and then regular platform access fees apply. If after 12 months users are unhappy with the platform, their investment will be refunded, iTRG says.

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