Mack, Volvo bolster e-commerce platforms to aid during COVID-19 crisis

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Mack Trucks and Volvo Trucks North America both announced Tuesday they have strengthened their e-commerce parts operations to serve end user customers during the COVID-19 coronavirus pandemic.

Both OEMs say their Select-branded online platforms enable end users access to dealer inventory, pricing information and 24/7 online ordering. The sites are secure, with visitors given a unique ID and password, and regular users can access complete order histories, access to a VIN-specific catalog of parts and a variety of supplier catalogs and web links.

“Mack customers and dealers can rest assured that we continue to have the critical parts available that keep trucks on the road rolling,” says Jonathan Randall, Mack Trucks senior vice president, North American sales and marketing. “Mack distribution centers are running at full speed as normal, and we plan to keep our parts well-stocked for our customers.”

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“When the Volvo Select Part Store was introduced 10 years ago, it was an innovation we were proud to offer our customers enabling a faster, more efficient ordering experience,” adds Todd Shakespeare, director of parts marketing, Volvo Trucks North America. “In this current environment, we’re glad that customers can take advantage of online ordering and direct delivery in addition to other price specials and parts promotions available to them.”

Mack adds its dealers also are offering digital training for technicians to teach valuable skills during this time of social distancing. Some training is done through webinars, while other training is recorded so technicians can view the subject on a time that best suits their needs.

04.20.Volvo parts availabilityVolvo Trucks adds this fall it plans to introduce a next-generation e-commerce platform that will offer an expanded range of features, functionality and benefits to customers and dealers. Providing secure, remote access to parts, components and expert support, it will further reinforce Volvo Trucks North America’s industry leadership position in e-commerce, parts availability, safety and service.

“We are always working to help our customers’ businesses be successful and continually look for new opportunities to offer the best, most efficient solutions for their needs,” says Shakespeare.

Randall says Mack is doing the same.

“During an uncertain time, one thing you can be certain about is Mack and its dealers are here to support you,” Randall says. “We are dedicated to continuing to offer support for our dealers and customers at the same exceptional level they’ve come to expect from Mack Trucks.”

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